Delivery times vary depending on your location within Jordan. Typically, orders are delivered within 2-5 business days for Amman and surrounding areas, and 3-7 business days for other governorates. You'll receive a tracking number to monitor your shipment.

Yes! Once your order is shipped, you'll receive a tracking number via email and SMS. You can also track your order by logging into your account and viewing the order details in the 'My Orders' section.

We accept returns within 14 days of delivery for unused items in their original packaging. Products must be in perfect condition with all tags attached. Please contact our customer service to initiate a return. Refunds will be processed within 7-10 business days.

Yes, you can cancel your order if it hasn't been processed yet. Orders with 'Pending' or 'Processing' status can be cancelled from your account dashboard. Once an order is shipped, cancellation is no longer possible, but you may return the items upon delivery.

Yes! We offer free shipping on orders above 50 JOD within Jordan. For orders below this amount, standard shipping fees apply based on your location. You can also choose store pickup as a free alternative.

Our custom printing service allows you to upload your documents, select paper size (A4, A3, Letter), choose color or black & white, specify number of copies, and add binding options. Upload your file, configure your preferences, and we'll prepare your prints for pickup or delivery.

While you can browse our products without an account, creating an account makes ordering faster and allows you to track your orders, save addresses, create wishlists, and receive exclusive offers. Registration is quick and free!

Absolutely! We source all our art supplies directly from authorized distributors and official brand representatives. Every product comes with authenticity guarantees and manufacturer warranties where applicable. We never sell counterfeit items.

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund immediately. Your satisfaction is our priority, and we'll make it right!

Yes, but only if your order hasn't been shipped yet. Contact our customer service immediately with your order number and new address. Once shipped, the delivery address cannot be changed, but you can coordinate with our delivery partner.

Enter your coupon code at checkout in the designated field. The discount will be applied automatically to eligible items. Coupons have specific terms including minimum order values, expiry dates, and usage limits. Only one coupon can be used per order.

Currently, we only deliver within Jordan. We're working on expanding our services to neighboring countries soon. Subscribe to our newsletter to be the first to know when international shipping becomes available!

You can reach our customer support team through multiple channels: contact form on our website, email at support@doart.com, or phone during business hours (Sun-Thu, 9 AM - 6 PM). We typically respond within 24 hours.